OBJECTIVE:

EXPERIENCE:

5/2014 - Present

Industry: Other/Not Classified

Volunteer (On Call)

Restock the food pantry, participates in fundraising events and performs office duties, such as enter data into the computer.Aide five to 35 clients in crisis twice a week.

8/2015 - Present

Postal Support Employee - Sales, Services and Distribution Associate

Assist retail customers with postage, shipping supplies, hold mail and package pick up.Sort incoming parcels, moving mail to loading dock for processing at Plant Operations, and deliver to P.O. Boxes within main distribution center.

6/2015 - 8/2015

Industry: Telecommunications Services

Carrier Services Project Manager/Coordinator

3/2015 - 5/2015

Industry: Travel, Transportation and Tourism

ParaTransit Operator

7/2014 - 9/2014

Industry: Government and Military

Enumerator

Conducted census questionnaire interviews via personal visits and telephone to non-responsive households using a smartphone. Preparation work for 2020 Census.

2/2008 - 10/2013

Industry: Telecommunications Services

Circuit Provisioner, Service Delivery

Provisioned government orders at Digital Signal & Optical. Support transport engineers with order requirements. Escalate to management when needed; to ensure circuits are delivered on time. Maintain records and track status of each circuit order. Update and manage Firm Order Confirmation (FOC) report to assist internal billing with monthly preparation of invoices

2/2004 - 2/2008

Industry: Telecommunications Services

Business Sales Coordinator II, Wireless

Supported three Business Sales Managers, one Regional Director and 13+ Account Executives by processing service agreements and completing up to 230 plus direct wireless orders monthly. Utilize the corporate accounts payable system to manage product invoice pricing, cost and capital assets. Communicate changes in acquisition and purchasing agreements, policies, and procedures to the sales team. Manage voice and data acquisitions from suppliers and vendors. Make recommendations to management to solve unfavorable trends. Reconcile corporate acquisitions for three Mid-Atlantic Business Offices using "GE Paris Review System". Process all invoices through "Doculink" Accounts Payable System and track each sales order. Compile daily sales reports for the Mid-Atlantic region. Manage daily office administration activities, including mail, packages, and new hire documents to Human Resources.

10/2003 - 1/2004

Industry: Telecommunications Services

Network Provisioner II (Temp), Service Delivery (CLEC)

Worked on a rehome project to reduce telco expenses. Strived to save the company $90K in Telco Cost. Liasion between local exchange carriers and customer management specialist to coordinate service changes. 

10/1999 - 2/2003

Industry: Telecommunications Services

Circuit/Network Provisioner II, Service Delivery (CLEC)

Installed, serviced, and disconnected all bundled services. Initiated Access Service Requests (ASRs) and Local Service Request (LSRs) to multiple Local Exchange Carriers (LECs), utilizing various online systems. Assessed the vendors, to resolve all technical errors and reviewed orders for accuracy as needed. Coordinated with Internal & External Techs to ensure that services ordered by the customer were implemented accurately and timely. Engineered circuits for Digital Signal zero, one and three levels. Generated Circuit Layout Records for implementation of circuit design, too. Updated and managed FOC date for monthly billing. Provided outstanding customer service by managing supplement orders and 1st level escalations with vendor. Liaison between seven local exchange carriers and customer management specialists to coordinate service changes.

EDUCATION:

Bachelor's Degree

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

HONORS & AWARDS:

Recognized with multiple Sales Support, Teamwork,

CAREER HIGHLIGHTS:

Skills and Training Trained in: Adtran 850 Integrated Access Device, Lucent 5ESS Overview, Toolbar, Prime Access, TAG Interface, CAFÉ, DSET and EDI System Test. Proficient in: Microsoft Word, Project Coordination, Time Management, Microsoft PowerPoint, Microsoft Excel, Verizon Web gui, Ucommand, EDI-PC, Eastland, E911 Solutions, Arbor, T-Star, Operations Management System, Handset Programming and DS3 Database.

AFFILIATIONS:

APWU